ParentFAQ|Campers Pharmacy

 PARENT FAQ'S

What does the registration fee include?

Your registration fee includes the specialty packaging and shipping of a 30 day supply of medication. Medication insurance copays and OTC billing are invoiced separately through PayPal. If you have any questions about the registration fees, please contact us at
     info@camperspharmacy.com

What happens if I register late?

Registrations are due at least 30 days prior to the start of the session. Registrations received 14-29 days before the start of the session you will be charged an additional $20.00 late fee. Registrations received 7-14 days before the start of the session will be charged an additional $45.00 late fee. Registrations received less than 7 days before the start of the session are subject to availability. Late shipping fees will be assessed separately.

Will it cost more than I usually pay for prescriptions?

We accept most major insurance plans, so your copay should remain the same. You can check the amount of copays before the medications are filled in our online portal.

How are fees processed?

To complete your registration fees and copay payments you will be redirected to PayPal to complete your transactions securely. A PayPal account is not required. The PayPal payment screen will have a box labeled “Ship to my billing address” as a default shipping method. For our purposes this does not need to be changed. All medications are shipped directly to the camp prior to the start of your camper's registered session.

How are the medications packaged?

Medications are packaged in a sealed strip package that include a detailed label with your child’s name, date and time to be administered, as well as any special instructions. A camp nurse opens the perforated packet and administers the medications to your child. Only medications in pill form are included in the dose strip. Alternatively, medications are also packaged in blister packs based on your camps requirement.

How do you package medications that are not in pill form?

Inhalers, creams, liquids, and similar items are packaged and labeled separately and shipped to camp with your child’s other medications. Medications in “gummy” form will be packaged in a blister package.

Will you package medication we already have?

No. There are strict rules against repackaging medications, and since we can not control what happens to medication once it leaves our pharmacy we can not and will not accept any medication.

Can you package prescription medications my child uses on “as needed” basis?

Yes, both prescription and over the counter medications can be packaged “as needed”. They will be packaged separately and labeled with instructions for administration.

Can a half pill be packaged?

Yes, your child’s physician must specifically write your child’s prescription to be packaged as a half pill. You must indicate your request upon registering so the pharmacy can determine whether the specific medication is “durable” and is able to split.

How can I be sure medications will be packaged exactly the way my child takes them?

It is your responsibility to review the prescription before submission to ensure it is written correctly. The prescription should be written for the time of day (i.e. breakfast, lunch, dinner, bedtime) your child should take the medication. If the medication is taken “as needed” please make sure that is specified on the prescription.

What time are medications dispensed at camp?

Most camps dispense medications at mealtimes and bedtime. If your child’s medication is required to be taken at a certain time please make sure your physician indicates the times taken with the medication. Prescriptions written as “one pill per day” will be administered at breakfast unless otherwise indicated.

Where can you ship?

We are licensed to ship to the following states: Florida, Georgia, Idaho, Minnesota, Missouri, New Hampshire, New Jersey, New York and Wisconsin.

Will the pharmacy dispense generic or brand medications?

The pharmacy will dispense generic medications unless otherwise specified by your physician as “Do Not Substitute” or “Brand Only”. Please notify your child’s physician accordingly if you do not want generic prescription or over-the-counter medications.

Do you supply over-the-counter (OTC) medications, vitamins, and supplements?

Yes, we offer a large assortment of vitamins and nutritional supplements and also carry over-the-counter (OTC) medications. These items will be packaged together with your child’s other medications. You must provide us with a prescription from your child’s physician for all medications, including over-the-counter medications, vitamins and supplements even if these items wouldn’t normally require a prescription.

What about injectables?

We handle many injectables. It is up to the individual camp to determine their qualifications and best practices of administering these medications safely.

Can the pharmacy supply non-pill form medications such as inhalers, creams, drops or liquid medications?

Yes, the medications will be included in separate, resealable packages with dosing instructions.

What if my child’s medication needs to be refilled while at camp?

If your camper is at camp for more than thirty (30) days, we will refill the medication and ship it directly to your camp. Do not refill your child’s medication while at camp, as this will cause your insurance to reject our insurance claim.

What if my child is started on a prescription or nonprescription daily medication after the deadline date to register and submit prescriptions has passed?

We will work with you regarding late medication changes. Please contact us as soon as you are aware of any changes to your child’s medication regimen

What if my child takes a controlled substance?

An original prescription is required for controlled prescriptions. If your camper is staying longer than 30 days, an additional original prescription will be required. A detailed letter is available on our website to take to your physician.

Will non-prescription medications cost more than I normally pay?

We are very competitive with our pricing and often match or beat the big box stores. However, you will always be informed of the costs through our online portal.

What happens to extra medications after camp is over?

Your camper will be given any leftover medications to take home.

Can you fill a prescription for less than 30 days?

Most insurance plan copays are for 30 day supplies of medications, so even if the prescription was written for less your copay would be the same.

How do I send you the prescriptions?

Campers Pharmacy can only accept original prescriptions from patients and their guardians. They can be mailed to us at: Campers Pharmacy 107 Rt. 10E Succasunna NJ 07876. Campers Pharmacy is not responsible for lost mail. We recommend sending prescriptions using a trackable delivery method such as USPS Priority Mail or FedEx.

How will my physician know how to get your prescriptions?

We have provided a Physician Information Sheet on our website. Simply print and bring to your physician.

What if you don’t receive a prescription from my physician?

It is your responsibility to provide all prescriptions before the due date. If prescriptions are received late additional fees will be charged.

How is my insurance billed? How am I billed for co-pays?

Our pharmacy will bill your insurance company directly as prescriptions are filled. Any out-of-pocket costs (e.g. co-pays, deductibles, over-the-counter medications, non-covered medications) will be charged to your credit card.

Are you able to accept my insurance? What if the pharmacy does not accept my insurance?

Our pharmacy is contracted with all major and most minor prescription carriers. Once you submit your registration we will review the information and notify you if the pharmacy does not accept your plan

I need to fill a prescription for my child before camp begins. What do I do?

Go ahead and have the prescription filled, but be sure to request only the amount of medication your child will need before camp begins. Our pharmacy will not bill your insurance company until camp begins to avoid any conflict with your insurance company’s billing cycle.

Will my insurance company pay for my child’s medications if I recently filled their prescriptions?

Typically they will. Often times our pharmacy will need to request a “vacation override” from your insurance company. We will contact you if we have any questions about your insurance.

What happens if my insurance company will not provide a vacation override or if I have used my allowable vacation override?

Give us a call so that we can determine the appropriate plan of action. We will help to work with you and the insurance company.

What are PCN and BIN?

PCN stands for Processor Control Number and BIN stands for Bank Identification Number. If you have prescription insurance coverage, then your plan must have a BIN and PCN. If you are not able to locate these numbers on your insurance card, you will need to call either your local pharmacy where you have received prescriptions before or your insurance company to obtain this information.